Customer Support Assistant focused on Accounting

Description

Job Summary: Act as the primary contact point for clients in medical accounting, ensuring satisfaction, providing customized solutions, and building strong relationships. Key Highlights: 1. Primary contact point for clients in medical accounting 2. Customized and proactive solutions for client needs 3. Development of strong relationships and trusted advisory services Mitfokus Medical Accounting is the only accounting firm in Brazil that supports physicians throughout every stage of their careers—using technology and serving clients anywhere in the country. The fintech was founded upon dissatisfaction with generic, inefficient accounting solutions available to physicians. Therefore, the company’s mission is to generate financial health for physicians, clinics, and medical practices through technological accounting solutions tailored to the medical field and personalized service aligned with each professional’s unique journey. **Responsibilities:** \- Serve as the primary contact point for clients, ensuring their satisfaction and success in using the company’s services. \- Understand client needs and expectations, offering customized and proactive solutions. \- Collaborate closely with sales and support teams to resolve issues and optimize the client experience. \- Develop and maintain strong client relationships, acting as a trusted advisor. \- Analyze client performance data and metrics to identify opportunities for improvement and growth. \- Conduct training and guidance for clients on service usage. \- Create and maintain detailed reports on client interactions and requirements. \- Provide insights to the product team based on client feedback, contributing to the development of new features. **Requirements:** \- Degree in Accounting. \- Prior experience in Customer Support or related fields. \- Solid knowledge of accounting, capable of understanding and resolving clients’ accounting issues. \- Ability to manage multiple accounts and priorities simultaneously. \- Excellent verbal and written communication skills. \- Proficiency in digital tools (customer support platforms, Microsoft Office suite). \- Ability to work autonomously and collaboratively, with a results-oriented mindset. \- Proactivity, empathy, and client orientation. **Benefits:** · Meal allowance / Food allowance; · Transportation allowance; · Performance bonus of up to 2 salaries; · Merit-based bonus; · Health and dental insurance \- No co\-payment; · Life insurance; · Gympass. **Employment Type:** CLT (Permanent) **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM Interested candidates should send their resumes to Hemileyde. Contact: administracao@mitfokus.com.br Job Type: Permanent CLT Salary: R$2\.500,00 \- R$2\.800,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Food allowance * Meal allowance * Transportation allowance Work Location: Remote hybrid for Salvador, BA