Description: Mandatory: * Solid experience in leading implementation teams, projects, and services; * Strong background in ERP, CRM, and SaaS solutions; * Experience in project management, methodologies, governance, and operational processes; * Excellent communication, conflict management, organization, and prioritization skills; * Ability to lead multidisciplinary teams and manage multiple concurrent initiatives; * Cost and risk management Desirable: * Experience in Agribusiness, especially Cooperatives and Agro-industries; * Certifications such as PMP, Scrum, ITIL, or related ones; * Experience with PMOs, agile methodologies, and project operations; * Degree in Business Administration, Engineering, Project Management, Information Systems, or related fields. * Lead, guide, and develop the implementation team; * Conduct management rituals: one-on-ones, weekly alignment meetings, structured feedback sessions, and tracking of goals and KPIs; * Promote integration, collaboration, and alignment among departments involved in the customer journey; * Participate in recruitment, onboarding, and continuous team training processes; * Ensure implementation projects are delivered on time, within scope, and meeting defined quality standards; * Monitor KPIs such as effort, productivity, delivery quality, customer satisfaction, and project health; * Implement project management practices (PMBOK, Scrum, Lean, etc.), standardize methodologies and rituals; * Serve as the executive escalation point for strategic customers during implementation; * Focus on customer experience, including the ability to translate technical data into perceived value, ongoing interface with Customer Success teams, and generation of inputs for Product and Marketing teams; * Accelerate process digitalization, ensure smooth and sustainable implementations, reduce bottlenecks, and increase customers’ operational efficiency; * Anticipate risks, remove impediments, and support the team during critical moments; * Review, propose, and execute continuous improvements to implementation processes; * Contribute to designing and evolving a scalable, efficient, and growth-oriented delivery model for the BU; * Perform data-driven management, consolidate reports and executive dashboards, and support decision-making; * Ensure governance over tools, cadences, methodologies, and rituals of the implementation operation. 2512310202491893720