Concierge Junior

Description

**ABOUT** Bellategui was founded as an authorial jewelry house dedicated to creating pieces that translate essential values—such as time, connection, and identity—into form and material. The brand positions itself through a contemporary interpretation of haute joaillerie, combining aesthetic rigor, technical precision, and intentionality in every creation, with a focus on pieces that transcend ornamentation and acquire personal significance. Its universe is built upon the integration of design and narrative. Gold and selected gemstones are crafted into compositions that highlight each client’s singularity, reflecting conscious choices and individual expressions. Bellategui distinguishes\-itself through meticulous curation of materials and the development of original forms, aligning aesthetic sensitivity with careful execution. More than a jewelry house, Bellategui establishes a space for expression where each piece is conceived to endure across time as a lasting symbol. Its creations do not merely accompany moments—they represent them, becoming tangible records of stories worthy of permanence. **PROFILE** A professional in training, attuned to contemporary dynamics of the digital environment, with experience in practices such as conversational commerce (sales via WhatsApp, DMs, and chat) and digital clienteling (personalized service and continuous relationship building). Familiarity with emerging modes of digital interaction and conversion is expected, alongside the ability to use content as a tool for cultivating interest and desire. Strong writing and humanized communication skills are required, with sensitivity to understand decision-making dynamics in high-luxury consumption, recognizing the influence of emotional and symbolic factors in purchasing choices. The candidate must be able to guide customer interactions naturally and strategically—sparking interest and building desire without resorting to direct sales approaches. **EDUCATION** Currently enrolled from the 6th semester onward in Public Relations or Advertising and Public Relations (with emphasis on communication). **FOCUS** Operational support, content creation, and agile customer service processes across digital channels. Unlike traditional large jewelry houses (which emphasize gold weight and carat count), Bellategui’s positioning is *Intellectual Luxury*. **RESPONSIBILITIES** 1 \- OPERATIONS AND SOURCING Supplier development and direct factory interface, acting as the liaison between management and suppliers for quotations regarding: Materials, prototyping, and production of the jewelry house’s showroom collections; Signature Experience Box (boxes, cards, editorial notebooks, gifts, fragrance); Insignia Box (certificates, custom-developed jewelry boxes); Accessories (showroom items); Organization of exclusive events, including the brand’s launch. 2 \- BELLATEGUI EXPERIENCE Develop and refine communication guides structured by persona (language, approaches, key expressions, and points of attention), oriented toward the strategic guidance of purchase decisions; Curation of the Bellategui Experience: organize and coordinate the dispatch of printed materials and presentation elements accompanying personalized jewelry, ensuring aesthetic and symbolic consistency in every interaction; First\-Touch Digital: conduct initial customer contact via WhatsApp, chat, and email, qualifying leads and routing them to the Senior Concierge when necessary; Personalized guidance through the purchasing journey, with emphasis on building and validating the customer’s decision throughout the experience. **VALUED EXPERIENCES AND COMPETENCIES** We value candidates who already use artificial intelligence as a daily support tool—particularly in crafting customer communications, organizing service workflows, and increasing agility without compromising quality. **Also valued:** Familiarity with practices of personalized digital customer service, especially via WhatsApp and Instagram, with emphasis on relationship building—not just operational responses; Interest in or background in fashion, design, art, or the luxury universe, contributing to more refined and brand-aligned communication; Ability to navigate multiple service contexts, adapting language and approach according to the customer’s profile; Sensitivity to perceive nuances of customer behavior and intent—even in brief digital interactions. Compensation: starting at R$1\.518,00 per month Benefits: * Meal allowance * Transportation allowance Work location: Hybrid remote work based in Belo Horizonte, MG