Job Summary: The professional will provide active customer service and analyze customer experience metrics, develop initiatives to increase loyalty and satisfaction, simplify processes, and monitor issues. Key Highlights: 1. Active customer service and analysis of customer experience metrics. 2. Development of initiatives to enhance customer loyalty and satisfaction. 3. Collaborative work to optimize the platform and customer journey. Working Hours: 09:00–18:48, Monday to Friday Salary: To be negotiated **COMPANY OFFERS:** * Meal Allowance: BRL 24.20 (per day), with a 20% deduction from the credited amount; * Transportation Allowance; * Optional Health Plan, with 50% of the monthly premium for the primary holder covered (after probationary period); * Optional Dental Plan, with 50% of the monthly premium for the primary holder covered (after probationary period); * Pharmacy Discount; * Afternoon Coffee; * On-site Parking. * Training programs provided by the company. **JOB DESCRIPTION** * Provide active service to portfolio customers, making daily calls to departments: Owner, Manager, Operations, Sales, and Finance. * Analyze customer experience metrics; * Develop initiatives to increase customer loyalty and satisfaction; * Understand how customer interactions function; * Monitor inbound service interactions using tools; * Track CX data and indicators; * Develop initiatives to strengthen relationships, delight customers, and foster loyalty; * Simplify processes within the customer journey; * Monitor and resolve experience-related issues that could negatively impact the customer’s perception of the company; * Collaborate with the development team to ensure the platform is user-friendly, responsive, and easy to navigate; **Requirements:** Completed High School education; availability to work overtime; prior experience in customer service. **SKILLS** Communication, Teamwork, Problem Solving, Proactivity, Flexibility, Results Orientation, Responsibility, Empathy (ability to understand the needs of teams involved in the production process). Job Type: Permanent CLT Compensation: BRL 2,300.00 – BRL 2,800.00 per month Benefits: * Medical Assistance * Dental Assistance * Food Allowance * Meal Allowance * Transportation Allowance