**What your day-to-day will be like:** \- Provide support to field technicians, resolving any issues that may arise during service order execution and ensuring validation of all items specified in the service order; \- Support and assist field technicians via messaging; \- Register clients in the system; \- Configure and remotely access routers or other equipment; \- Validate photos from service visits; \- Verify technical data regarding the client’s connection; \- Resolve service order issues. **To succeed in this role, you must have:** \- Strong communication skills, critical thinking, and adaptability to change; \- Completed high school education; \- Basic knowledge of Microsoft Office; \- Availability to work either from **1:40 PM to 10:00 PM** or from **11:40 AM to 8:00 PM**; \- Residence in Marília/SP; \- Preferred: familiarity with and basic knowledge of internet networking. **Work location:** Av. da Saudade, 298 – Jardim Marilia, Marília – SP, CEP 17502–430 Employment type: Full-time CLT Compensation: R$1,700.00 – R$1,785.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food voucher * Transportation voucher Selection questions: * What is your salary expectation for this position? * Is this your first selection process with us, or have you participated in a previous one? * Do you know anyone who works at Way?