Job Summary: Professional required for customer service and guidance, with experience in administrative routines, billing, and immunization operations. Key Highlights: 1. Customer service and guidance for internal and external customers 2. Execution of complex technical/administrative support tasks 3. Preparation of reports and analysis of results Education Completed High School. Experience Administrative routines in billing (Protheus); Service to internal and external customers; Experience in administrative operations related to immunizations; Organization and development of spreadsheets; Experience in e-commerce customer service. Knowledge Customer service training course preferred; Communication courses. Responsibilities Provide service and guidance to internal customers, external customers, and suppliers. Execute high-complexity technical/administrative support tasks within the area of responsibility. Monitor and control execution of all activities within the area of responsibility, guiding staff to ensure compliance with organizational standards and deadlines. Prepare reports, texts, documents, and managerial information to support decision-making. Develop tables, statistical calculations, and results analysis. Participate—within work teams—in the formulation, development, implementation, and evaluation of plans and projects related to the area of responsibility and/or integrated initiatives. Participate in the formulation, development, implementation, and monitoring of planning and budgeting processes for the area, as well as projects, programs, and policies related to the area of responsibility and/or integrated initiatives. Prepare training programs and deliver training sessions within the area of responsibility and/or integrated initiatives. Monitor and advise on legislation applicable to the area of responsibility. Lead work processes within the area of responsibility and/or integrated initiatives. Identify problems and propose improvement solutions. Work Location FIERGS Benefits **Benefits: For Your Health:** Group Medical Assistance – UNIMED; Dental Assistance – SESI/RS (payment only upon use); Group Life Insurance – No deductions or contributions! For Your Commute: Parking – Check availability at your unit; Transportation Voucher – Based on your needs; Chartered Transportation – Bus service available only for FIERGS Headquarters in Porto Alegre; For business trips, company vehicles or travel reimbursement may be provided. For Your Meals: Ticket Flex (meal/food allowance) – R$ 1.298,00 per month; On-site Restaurant – Check availability at your unit; For Your Wallet: Private Pension Plan – To support your financial health, we offer an exclusive pension plan for our employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance – R$370.00 for children up to 60 months old; best of all: amount is adjusted annually; CRESUL – Cooperative for mutual savings and credit; FUSERGS – Foundation supporting our employees – https://fusergs.org.br/; PDP – Financial subsidy for employees with at least six months’ tenure in the FIERGS system, supporting studies from elementary school through technical education, language courses, and up to doctoral programs! PAE – Support program offering professional and confidential assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters. Objective Test Content PORTUGUESE Text comprehension and interpretation; contextual meaning of words and expressions. **MATHEMATICS Numerical Sets:** properties and operations. Functions, equations, and linear systems. Arithmetic mean. Financial Mathematics: simple and compound interest. Percentages. Ratios and proportions; simple and compound rule of three. Geometry: units of measurement, perimeter, area, volume, Pythagorean theorem. LOGICAL REASONING Mathematical logical reasoning. Quantitative logical reasoning. Numerical logical reasoning. Analytical logical reasoning. Critical logical reasoning.