




Job Summary: A professional responsible for managing incidents, controlling departmental fees, ensuring proper indemnification processes, maintaining updated systems, and supporting leadership in people and task management—while upholding quality and compliance. Key Highlights: 1. Incident and indemnification process management 2. Maintenance of updated systems and information 3. Focus on quality, compliance, and continuous improvement **Description:** '\- Ensure that incidents occurring at the unit and those involving regional agents are properly addressed; – Ensure that incident reports are opened and finalized; – Control departmental fees; – Ensure that customers are informed and receive guidance regarding their situation; – Ensure that indemnification processes are properly prepared; – Maintain electronic systems with up-to-date information; – Disseminate work instructions related to the employee’s department to promote best practices for the company; – Perform duties in a manner that contributes to quality objectives and ensures the effectiveness of departmental processes; – Support leadership whenever necessary in people and task management within the department; – Propose analyses and improvements for the department; – Provide objective and reliable information; – Maintain workplace cleanliness and organization. – Adhere to the Code of Ethics and Conduct, and operate strictly within rigorous Compliance boundaries, in full conformity with all applicable laws, regulatory standards, and internal policies; – Commitment to meeting requirements of relevant quality and environmental certifications, such as ISO 9001, ISO 14001, and SASSMAQ. **Compensation Notes:**


