Store Supervisor

Description

Job Summary: A professional responsible for store management, focusing on processes and people, active and reactive sales, customer prospecting and follow-up, and administrative support. Key Highlights: 1. Store process and personnel management 2. Sales execution and commercial team support 3. Customer prospecting and portfolio follow-up **Description and Responsibilities:** **Schedule:** Monday to Friday \- 8:30 AM to 6:30 PM, and Saturday **Level:** Professional **Employment Type:** Service Provider \- PJ * Manage store processes and personnel; * Conduct resume screening and interviews; * Develop and implement training, development/motivation strategies and actions for the team; * Keep the team updated on internal processes and company guidelines; * Continuously align sales guidelines/strategies with the team; * Execute sales and provide support to the commercial team; * Serve customers in person; * Serve customers in a reactive manner; * Prospect customers actively using the CRM tool; * Prospect new customers externally via PAP (door-to-door) activities and at strategic locations; * Follow up on/capture local customers in the CRM to build a customer portfolio; * Monitor the registration of new proposals in the system; * Track customer portfolios for future prospecting/sales; * Monitor rejected applications from the analysis desk for possible re-evaluation; * Collaborate with the regional office to track sales origination; * Send invoices to customers after sale completion; * Participate in store action planning together with the regional office; * Follow sales guidelines provided by the regional office; * Monitor progress toward goal achievement; * Provide feedback to the team; * Handle post-sales customer service; * Purchase consumables, office supplies, and cleaning items for the unit; * Send physical copies of contracts and invoices to Head Office; * Prepare financial reporting for the unit; * Collaborate with the regional office on marketing initiatives (once per month); * Monitor store delinquency rates; * Assist in maintaining the store's appearance and presentation. **Requirements:** Completed undergraduate degree in Administration, Marketing, Commercial Management, or related fields. * **Benefits:** No benefits reported