**About the position** We are seeking a **Junior Support Analyst** to provide user support and maintain the microcomputing environment and corporate systems, with a focus on the **TOTVS Protheus ERP**. This person will be responsible for ensuring the proper functioning of tools, independently handling medium-complexity requests, analyzing root causes of incidents, and contributing to continuous improvement of support processes and routines. **Responsibilities** * Handle, register, track, and resolve tickets related to **TOTVS Protheus**, ensuring clear communication with users and adherence to service-level response times. * Analyze errors, propose solutions, and support stabilization of corporate systems. * Apply patches, fixes, and necessary adjustments to the ERP. * Perform user, profile, and access menu maintenance. * Conduct testing and validation after fixes, configurations, or implementations. * Identify root causes, recurrence patterns, and opportunities for preventive action. * Support IT projects, system enhancements, upgrades, and integrations. * Contribute to standardization, creation, and updating of procedures, controls, and departmental documentation. **Requirements (mandatory)** * Completed or ongoing undergraduate degree in **Information Technology, Information Systems, Systems Analysis and Development**, or related fields. * Experience supporting and maintaining the **TOTVS Protheus ERP**. * Knowledge of system/ERP support, including validations, testing, and configuration. * Familiarity with **SQL** for basic queries. * Experience with **ITSM/Service Desk** tools. * Knowledge of **ITIL** practices. **Preferred qualifications (desirable)** * Prior experience in industrial or corporate environments with multiple users. * Experience managing access rights and supporting various Protheus modules. * Experience documenting processes and creating operational procedures. * Participation in continuous improvement projects, system implementation, upgrades, or integrations. * Analytical, organized profile with strong communication and user support skills. **We value diversity and inclusion. All our positions are open to people with disabilities (PwD). If you require any accessibility resources to participate in the selection process, please let us know.**
João Silva
Indeed · HR
João Silva
Indeed · HR
