Collection Agent

Description

Job Summary: A professional responsible for customer service and debt negotiation, proactively contacting customers and following collection scripts. Key Highlights: 1. Customer service and debt negotiation 2. Proactive contact with delinquent customers 3. Participation in training and updates Description: * Completed high school education; * Proficiency in Microsoft Office Suite, intermediate Excel skills; ADDITIONAL QUALIFICATIONS WILL BE CONSIDERED AN ASSET: * Experience in collections and negotiations. * Assisting customers by providing information regarding overdue debt negotiation processes, payment scheduling, due date extensions, and complaint resolution via communication channels and collection systems; * Proactively calling delinquent customers to collect and negotiate debts, while alerting them to potential consequences of non-payment; * Contacting customers to assess their debt amount with the goal of settling it as soon as possible; * Renegotiating debts or payment terms where feasible; * Following service scripts while adhering to greeting protocols, issue resolution procedures, and agreement closure guidelines; * Participating in training, update, and motivation meetings. 2511080202181103918