Technical Support Supervisor

Description

**We are looking for a Technical Support Supervisor** to lead our operational team in Uberlândia. We seek a professional with an analytical mindset, strong leadership ability, and passion for developing people and processes. If you thrive in dynamic environments, possess quick reasoning skills, and wish to work for a growing company, this opportunity may be right for you. **Key Responsibilities**  Lead, monitor, and develop the technical support team, promoting continuous team growth and excellence in customer service.  Ensure compliance with processes, operational workflows, and departmental quality standards.  Directly manage performance indicators (KPIs), monitoring productivity, SLA adherence, quality, and operational efficiency.  Support management in developing strategies for continuous process improvement and enhanced customer experience.  Conduct ongoing monitoring of customer interactions, provide feedback, deliver training, and hold regular alignment sessions with the team.  Ensure efficient customer support for equipment- and system-related requests via WhatsApp, video calls, and support tools.  Serve as a technical and behavioral reference for the team.  Identify opportunities to improve customer service workflows and process documentation. **Requirements**  Minimum 1.5 years of experience managing technical support teams or serving as a Senior Technical Support Analyst with leadership responsibilities.  Experience monitoring performance metrics and operational management.  Analytical, organized, and results-oriented profile.  Strong communication and people management skills.  Ability to build and document processes effectively.  Logical reasoning and agility in problem resolution.  Familiarity with customer support and technical support tools. Compensation: R$3\.000,00 \- R$5\.000,00 per month Work location: On-site