Technical Support Assistant I

Description

**Technical Support Assistant** **Summary:** Provide remote technical support to merchants/customers experiencing issues with their POS devices; assist merchants with payment-related issues during sales operations. **Responsibilities:** Provide proactive and reactive remote technical support to merchants and customers experiencing POS-related issues Analyze problems occurring during sales transactions and guide merchants or customers on the cause of the error Send logical numbers to merchants for forwarding to personnel responsible for configuring the merchant’s system in TEF-related cases Handle requests for POS replacement/shipping due to malfunctions or additional requirements from merchants and customers Register/update shipping addresses for equipment and supplies Contact merchants/customers whose orders are held at the post office branch to provide tracking codes and instructions for timely pickup Recover POS devices in cases of merchant deactivation, inactivity, or establishment blocking due to tax-related issues (when requested) Assist merchants with POS firmware updates (e.g., new card chip reading, pre-authorization function, or Wi-Fi functionality) Ensure the merchant network is adapted to serve customers via TAG (replacing wired POS with wireless POS) **Education:** Completed High School. **Technical Skills:** Microsoft Office Suite. **Behavioral Skills:** * Organization