Operational Administrative Assistant

Description

Job Summary: The Operational Administrative Assistant will strategically resolve pending issues and manage reverse collection, ensuring efficient flow and resolution of logistical bottlenecks. Key Highlights: 1. Strategic involvement in resolving pending issues and logistical flows 2. Focus on reverse collection processes and operational solutions 3. Proactive environment emphasizing autonomy and results We are seeking an Operational Administrative Assistant to work strategically and effectively within the pending issues \- solutions department, with a special focus on reverse collection processes. The professional will be responsible for ensuring efficient goods flow and resolving operational bottlenecks. Responsibilities: * Monitor and resolve daily operational pending issues, ensuring agility in the logistical flow. * Manage and track reverse collection processes, from request initiation through service completion. * Act as intermediary between carriers, customers, and the operations department to resolve delivery or collection issues. * Update control spreadsheets and management systems with accurate information regarding cargo status. * Support preparation of performance reports for the solutions department. Requirements: * Completed high school education (enrollment in a Logistics or Administration undergraduate program is a plus). * Experience with administrative or operational transportation routines. * Strong organizational skills and ability to solve problems under pressure. * Good written and verbal communication skills for customer service and demand alignment. Preferred Qualifications: * **Proficiency or prior knowledge of the SSW system.** * Specific experience in reverse logistics and incident management. * Basic/intermediate Excel proficiency. Expected Profile: We seek a proactive, organized individual with strong results orientation. The role demands progressive autonomy and the ability to transform logistical problems into quick, clear, and functional solutions for operations. *Salary negotiable.* **Inclusive for PwD.** Job Type: Full-time, Permanent CLT Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site