Call Center Operator

Description

Job Summary: We are seeking a Call Center Operator for active and/or inbound customer service, providing high-quality support to clients, identifying their needs, and presenting clear, efficient, and courteous solutions. Key Highlights: 1. Humanized and excellent customer service 2. Teamwork and focus on results 3. Innovative and comfortable environment for meals and rest **Job Description:** ---------------------- We are seeking a Call Center Operator to perform active and/or inbound customer service, delivering high-quality support to clients, identifying their needs, and presenting solutions clearly, efficiently, and courteously. If you enjoy working with people, possess strong communication skills, and focus on results, this opportunity is for you! Responsibilities: Conduct active and/or inbound customer service, understanding client needs and offering appropriate solutions; Record all interactions, information, and requests in the system, ensuring organization and proper follow-up of cases; Maintain a high level of client satisfaction by delivering humanized and excellent service; Collaborate within a team to achieve established goals and exceed performance expectations. **Essential Requirements:** ------------------------------ Previous experience in Call Centers (active and/or inbound); Strong verbal and written communication skills, with clarity, empathy, and courtesy; Ability to handle diverse client profiles and various situations; Basic knowledge of Microsoft Office Suite. **Desirable Requirements:** -------------------------- Availability to work on a 6x1 schedule from 10:00 AM to 4:25 PM, with alternating days off between Saturday and Sunday; Availability to work fully onsite in Maringá \- PR. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated area for meals and rest in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER SERVICOS **Working Hours:** ------------------------ 6x1 schedule from 10:00 AM to 4:25 PM, with alternating days off between Saturday and Sunday **Additional Information:** --------------------------- Working hours: 6x1 schedule from 10:00 AM to 4:25 PM, with alternating days off between Saturday and Sunday; Position requires 100% onsite work in Maringá \- PR; Base salary: R$ 2\.043,39 \+ benefits.