TECHNICAL ASSISTANCE ASSISTANT

Description

Job Summary: We are seeking a professional to conduct technical site visits, identify non-conformities, assist with maintenance tasks, and ensure courteous customer service. Key Highlights: 1. Support the identification of non-conformities and their registration in the system. 2. Ensure courteous, empathetic, and respectful customer service. 3. Support corrective and preventive quality actions for the property. It is our pleasure to introduce **AP Ponto** to you! We are a company committed to **simplifying the dream of homeownership**, offering high-quality developments and humanized service to our customers. More than just making sales, we believe in accompanying each person throughout their journey—providing comprehensive support from the first contact through to key handover. We value **innovation**, **excellent service**, and believe every team member makes a difference in achieving our mission. At AP Ponto, we operate with transparency and focus on everyone’s satisfaction—seeking not only solutions but also long-term partnerships. We are continuously looking for talented individuals who are passionate about helping others and share our values. Here, you’ll have the opportunity to grow, innovate, and be part of a team that values quality of life and well-being—for both our customers and our employees. If you seek a dynamic, welcoming, and challenging environment, **AP Ponto** may be the ideal place for you. We look forward to learning more about you and how, together, we can build a successful career path! Sincerely, HR Team \- AP Ponto **Main Responsibilities** * Conduct technical site visits to verify customer assistance requests. * Support the identification of non-conformities and register incidents in the internal system. * Assist in monitoring service providers during maintenance and repair work. * Ensure proper use of PPEs, materials, and tools. * Complete service reports and checklists according to company standards. * Provide courteous, empathetic, and respectful customer service during all interactions. * Support corrective and preventive actions related to the quality of delivered properties. * Issue purchase orders and invoices Work Schedule: Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM **Requirements** * **Education:** Civil engineering degree (completed or in progress) or technical qualification in building construction * **Experience:** No prior experience required; however, experience in building maintenance, construction projects, or technical customer service is a plus. * **Desired Knowledge:** Basic knowledge of electrical, plumbing, and painting systems. Ability to read architectural drawings and technical manuals. * Personal vehicle for transportation * Availability to travel between construction sites.