***Who are we?*** Bellinati Perez*,* specializes in the recovery of secured and unsecured credit, both amicably and judicially, operating through human, digital, and hybrid negotiation models. Our experience and tradition of over 25 years strengthen our efficiency and recognition, enabling us to work alongside the country’s largest credit assignee institutions. We are recognized as one of the 20 best companies to work for in the state of Paraná and among the best in the country by GPTW (Great Place To Work). In addition, we offer a diverse, inclusive environment that values competence, seriousness, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we are constantly seeking new technologies to enhance the experience of our customers and employees. **Diversity**: We value diversity. Here, everyone can shine by being their authentic self! **Development**: Here, you build your career. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there’s no limit to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—all within a flexible work schedule. **Responsibilities and Duties** ***Your routine on the BP team as*** ***Telecom Coordinator?*** * Coordinate the Telecom team, ensuring stability, performance, and efficiency of voice platforms; * Manage incidents, prioritizing requests, leading root cause analysis, and defining contingency plans; * Monitor, analyze, and report technical KPIs, availability, call quality, and performance indicators; * Plan, certify, and execute implementations of new routes, IVRs, and CRM integrations; * Manage vendors, ensuring SLA compliance, invoice control, contracts, and telephony costs; * Ensure compliance with ANATEL regulations, internal policies, and audit requirements; * Research, evaluate, and implement technical and financial optimization solutions; * Reduce critical incidents and recurring failures across platforms; * Implement technical improvements that increase availability and reduce operational costs; * Act as the technical focal point in the absence of managers and leadership; * Develop the technical team, structuring successors and promoting continuous process improvement. **Requirements and Qualifications** ***What do you need to join us?*** * Completed degree in Telecommunications, Engineering, Systems, or related fields; * Experience managing technical teams and contact center / voice platform environments; * Proficiency in telephony solutions and voice infrastructure (Asterisk, Aspect, Avaya, Khomp or equivalents); * Solid knowledge of networks, SIP, DID, STIR/SHAKEN, 0303 numbering, call recording, and call rating; * Analytical ability to interpret technical indicators (CDSR, PDD, ASR, QoS, etc.); * Experience in governance, contract management, SLAs, and technical compliance; * Skills in relationship management and negotiation with carriers and strategic vendors; * Structured profile, results-oriented, focused on operational stability and continuous improvement; * Strong communication skills, with the ability to translate technical scenarios into objective, executive-level language. **Additional Information** ***Work Schedule:*** * 8h12 daily; * Monday to Friday, from 08:12 to 18:00. ***Work Model/Location:*** Hybrid \| Downtown \- Curitiba / PR ***Our Benefits:*** Fixed Salary; Production Bonus; Meal Voucher of $31.00 per working day; Transportation Voucher; Career Development Plan; Multi-benefit Card; Life Insurance; SESC Membership University Partnerships; Corporate University; A relaxing day off—"*Day Off*" on your birthday; "Just dress no code"—be yourself! ***For your health:*** Dental Plan; Gympass/Wellhub Psychological Support; If needed, we have doctors available at our units. **\#JoinBP** Hello! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our employees—specializes in the recovery of secured and unsecured credit, both amicably and judicially, operating through human, digital, and hybrid negotiation models. Our experience and tradition of 29 years strengthen our efficiency and recognition, allowing us to work alongside the country’s largest credit assignee institutions. We count on a highly qualified team comprising lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than conducting negotiations, we strive to deliver the most complete negotiation experience, guaranteeing optimal outcomes for both clients and debtors. We’ve created a humanized journey focused on the best solution for everyone. We’re building history alongside businesses and individuals committed to revolutionizing the collections market. People ready for a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play a developmental role in society—and this is a very important pillar for us. We believe that experiencing diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 employees We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent Our organizational culture is strong, and through our people, we deliver the best results for our company. We want: People like us Who pursue results without hesitation to go beyond Who want to learn—but also teach Who value everyone, without exception. We are Bellinati Perez. Build your career here! ;)