PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervision, and operation of Parking Systems, supporting customers and teams, and ensuring the proper functioning of equipment. Key Highlights: 1. Monitoring and operation of parking systems 2. Supporting customers and team members in various incidents 3. Inspection and maintenance of parking equipment * **JOB MISSION** Responsible for monitoring, supervision, and operation of Parking Systems **MAIN RESPONSIBILITIES – What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers, via intercom, on resolving issues arising during entry or exit from the parking facility, whenever activated; Control keys; Screen service authorizations; Inform the Supervisor about incidents occurring during the shift; Support the Parking Team in monitoring and identifying problems with equipment or in any area of the parking facility; Support opening and closing activities for parking levels and cashier booths, identifying and anticipating potential incidents; Monitor the Parking Attendants and Valets, verifying area coverage; Report equipment issues—such as Gates, Barriers, APS, Automatic Payment Systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc.)—to Supervisors and technicians; Inspect recording, playback, and operational status of all CCTV system components; Perform checklist regarding camera positioning and functionality; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the Parking Facility’s designated radio frequencies; Receive authorization requests from floor stations (e.g., authorization to activate equipment, authorization to access restrooms, etc.); Organize parking areas during opening and closing, observing cleanliness of parking equipment and floors; Screen customers at entrances during shopping center closure periods; Provide customer assistance and release at barrier gates during equipment or ticket malfunctions; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle movement within parking areas; Monitor vehicle stay in the parking facility after shopping center closing; Assist customers in parking areas for issues such as discharged batteries, flat tires, or need for locksmith services; Maintain signage and isolation measures in the parking facility per briefing instructions/standards; Replenish/reload cards at barrier gates; Organize and store all signage, isolation, emergency equipment (vehicle suspension carts, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (Gates, Barriers, APS, etc.). **NOTES** ---------------