PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervising, and operating parking systems, guiding customers, and supporting the team in various activities. Key Highlights: 1. Parking system monitoring and supervision 2. Customer guidance and support 3. Operational support to the parking team * **JOB MISSION** Responsible for monitoring, supervising, and operating Parking Systems **MAIN RESPONSIBILITIES – What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers via intercom—whenever activated—with announcements regarding resolution of issues arising upon entering or exiting the parking facility; Manage key control; Screen service authorizations; Report shift incidents to the Supervisor; Support the Parking Team in monitoring and identifying equipment or area-related issues throughout the parking facility; Support opening and closing activities for parking levels and cashier booths, identifying and anticipating potential incidents; Monitor the Parking Controllers and Valets, verifying area coverage; Report equipment issues within the parking system—including Gates, Barriers, APS, and Automatic Payment Systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc.)—to Supervisors and technicians; Verify recording, playback, and operational status of all CCTV system equipment; Perform camera positioning and functionality checklist; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages on parking facility frequencies; Receive authorization requests from floor posts (e.g., equipment activation authorization, restroom access authorization, etc.); Organize parking areas during opening and closing, paying attention to cleanliness of parking equipment and floors; Screen customers at building entrances during shopping center closed hours; Handle customer assistance and release at barrier gates due to equipment or ticket malfunctions; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle movement through parking areas; Control vehicle stay in the parking facility after shopping center closing; Assist customers in parking areas with discharged batteries, flat tires, or need for locksmiths; Maintain parking signage and isolation measures per briefing instructions/standards; Restock/replenish cards at barrier gates; Organize and store all signage, isolation, emergency equipment (vehicle suspension boards, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (Gates, barriers, APS, etc.). **NOTES** ---------------