Administrative Assistant

Description

Job Summary: Provide courteous customer service, schedule consultations and examinations, and organize the reception area in an orthopedic clinic. Key Highlights: 1. In-person, telephone, and digital customer service 2. Appointment scheduling and confirmation for consultations and examinations 3. Reception organization and administrative support Orthopedic Clinic located near Hospital Cristo Redentor in the North Zone of Porto Alegre is seeking an Administrative Assistant: On-site – CLT Responsibilities: Provide in-person, telephone, and digital channel customer service, delivering information courteously and clearly; schedule, confirm, and reschedule consultations and examinations; perform patient check-in and check-out, verifying registration data and documents; guide patients regarding appointment times, examination preparation, internal workflows, and institutional policies; update and maintain accurate patient data in the system; assist in organizing the reception area to ensure a welcoming and orderly environment; direct patients to respective departments or responsible professionals; manage patient queues and prioritize according to protocols; assist in verifying health insurance authorizations and referral forms, where applicable; record incidents, requests, and relevant information for the team; support administrative activities related to customer service. Requirements: Courtesy, strong communication and expression skills, and enthusiasm for customer service. Some prior customer service experience required. Schedule: Monday to Saturday (some Saturdays on rotating basis), 6 hours 15 minutes per day – flexible timing – 180 hours/month Total Remuneration: Approximately R$2.400,00 (Fixed salary: R$1.850,00 + cash handling allowance + bonus) Benefits: Meal voucher R$19.50/day + Health insurance + Birthday day off + Discounts on FGV courses + Gym membership + Option to have meals on-site