Store Manager

Description

Job Summary: We are seeking a Store Manager in Porto Alegre who believes in delighting customers and teams, with a focus on results, processes, and impeccable service. Key Highlights: 1. Experience in management with a focus on team development 2. Appreciation of creativity, impact, and purpose in work 3. A light, collaborative, and transparent work environment **Zerezes was born from design, from our attentive gaze toward people, and from the desire to redesign what does not work.** We believe eyeglasses are a tool for expressing our style and personality—but we know this is not how people perceive them; instead, they view eyeglasses as functional and unattractive items. We aim to transform the way people buy and relate to their prescription eyewear, because we believe that by doing so, we improve not only how they see themselves but also how they relate to the world. We are looking for a **Store Manager** for **our Porto Alegre store**, someone who believes it is possible to delight and build lasting relationships with our teams and customers. We seek professionals eager to work within a new retail relationship model—one that, rather than focusing solely on sales for the sake of sales, believes it is possible to redesign workplace relationships between people and companies. **Our managers are responsible for:** * Delivering results, commitment, process control, and impeccable Zerezes-style service to achieve the highest possible NPS score; * Ensuring the physical infrastructure of stores operates smoothly; * Controlling store expenses according to the established target; * Managing store inventory to ensure continuous stock availability; * Managing relationships with lens suppliers and other third parties, and guiding the team in meeting eyewear assembly and repair deadlines; * Following performance goals and metrics that value the whole professional, including monthly evaluations for each team member, indicating pathways for development and growth within the brand; **To become a manager at Zerezes, you must have:** * Extensive knowledge of commercial **performance indicators**; * Prior **management experience**, with strong emphasis on team development; * Experience in optical retail management is a **plus!** **Working with us offers several benefits, including:** * **Bradesco Health Plan (Inpatient Care)**; * **Meal Voucher** — R$ 25 per day via CAJU card; * **Transportation Voucher** — deposited onto the CAJU card as needed, with payroll deductions in accordance with applicable law; * **Wellhub** (formerly Gympass); * **Conexa Saúde** (mental health benefit, pharmacy discounts, and diagnostic test discounts); * **On Happy** (leisure travel discounts); * **Zerezes product discount program** Zerezes was born from design and the desire to do things differently. We believe eyeglasses are more than functional items—they are an extension of who we are. Therefore, we want to transform how people relate to them. Our way of working is light, collaborative, and purpose-driven. We value curiosity, continuous learning, empathy toward others, and the desire to leave a positive mark wherever we go. Here, every person matters. And we grow together—with transparency, real impact, and the constant drive to excel. **Our Values** *Create memorable experiences.* We enjoy doing things differently—creatively, with real impact and purpose. *Openness to learning.* We are naturally curious. We listen, test, adjust, and move forward. *Radical transparency.* We communicate clearly and respectfully. Agreements hold firm, and feedback here is a tool for growth. *Treat others as we would like to be treated.* Empathy and active listening form the foundation of everything we do. We build together and value every perspective. *Good for the world.* Our impact extends beyond eyeglasses. We aim to generate value for everyone with us—both inside and outside Zerezes. **Shall we go together?** If you believe work can be light without sacrificing seriousness, that excellence can be achieved without losing simplicity, and that optometry can be much more than just selling eyeglasses… Zerezes could be your place. *\#ComeDiscoverWhyItHurtsToCallItAnOpticalStore*