**OUR WAY OF BEING AND DOING** The **Appmax** team consists of hands-on people who place grit and collaboration at the top of their values. Every day, we strive to help digital entrepreneurs sell more—more efficiently and more easily. We draw inspiration from our customers and exist to serve them and provide tools that will enhance and maximize their results. If you also want to join us on this journey, apply now and become part of the team! The **Appmax Customer Success team is responsible for overseeing the entire development of our partners**, ensuring outstanding service quality and guaranteeing that each partner maximizes their results with us. Your mission will be to act as an account manager responsible for an Appmax partner pipeline. You will be the guardian, accompanying every step of their journey and devising innovative solutions—both for partner relationship management and retention, and for the CS function. For this challenge, **we seek a candidate with experience in the CSM work model and the ability to combine interpersonal skills with data-driven capabilities to maximize our partners’ results**. Your strategic vision of digital businesses—paired with strong empathy, deep care for our partners’ experience, and a consistent focus on delivering measurable outcomes—will ensure Appmax’s scalability and long-term sustainability. **So, are you ready to build your future with us?** **Your key responsibilities will include:** * Efficiently managing and prioritizing the Appmax partner pipeline. * Focusing on expanding Appmax solutions with potential to increase partner sales. * Acting as a high-touch business partner—optimizing processes, analyzing various sales metrics, and monitoring CS KPIs such as NPS and churn within your portfolio. * Conducting kickoff meetings for new partners. * Collaborating effectively, openly, and transparently within a team environment. * Optimizing time management to achieve goals in a metrics-driven environment. **You’ll be a strong fit for our team if you have:** * A completed or ongoing undergraduate degree in Business Administration, Marketing, Commercial Management, or related fields. * Experience in customer relationship management or commercial roles. * Strong interpersonal communication skills. * Ability to perform data-driven tasks. * Capacity to handle multiple parallel activities. * Proficiency in Excel and Google Sheets. * Experience using customer support CRMs (e.g., Intercom and HubSpot). **You’ll stand out if you have:** * Knowledge and experience with Power BI. * Background in the digital market, startups, or businesses in e-commerce and digital information products. * Familiarity with the payments ecosystem. **At Appmax, our Maxters enjoy:** All necessary equipment and resources to work onsite, hybrid, or remotely A stipend for expenses for those working in hybrid or remote mode Flexfood—so you don’t need to choose between meal or food allowance Health and dental insurance ️‍ ️ Wellhub Avus Starbem Pharmacy benefits Transportation allowance ❤️‍ Life insurance Upmaxter—supporting your studies An environment that fosters and encourages growth and high performance—including monthly performance reviews, regular 1:1 meetings, continuous feedback practices, PDI tracking, and much more