**Job Description** --------------------- We are Coca-Cola FEMSA (KOF), one of the world’s largest bottlers and distributors within the Coca-Cola system. Every day, we serve over 381 million people across Latin America. Operating 56 manufacturing units and 249 distribution centers, our team of more than 97,000 employees enables us to represent over 169 leading brands across the territories where we operate. At Coca-Cola FEMSA, every day is an opportunity to learn and grow. **Responsibilities and Duties** ----------------------------------- * Monitor the entire order process—from order entry through to delivery. * Enter orders into SAP when required. * Manage orders (e.g., verification, adjustments, shipment date changes, rejections, postponements, and order phasing). * Data entry, reading, and writing of emails. * Customer contact via email, WhatsApp, and telephone. * Daily monitoring of cuts, returns, and suspended loads. * Validate service-level indicators and the Fill Rate loss tree by region. * Direct involvement in return cases with stores and Operating Units (OUs). * Support in reviewing order databases with HM customers. * Conduct reviews for blocks due to suppression or non-approved portfolio items with customers. * Support meetings with customers and commercial teams (in-person and online). * Communicate with internal and external customers to ensure order alignment. * Monitor product replenishment and fulfillment. * Collaborate with customers and the commercial team on product master data maintenance. * Schedule and coordinate deliveries with stores/DCs/factories or billing units. **Requirements and Qualifications** ------------------------------ * **Education:** Completed high school; undergraduate studies in Information Systems, Computer Science, Databases, Engineering, Marketing, Business Administration, or related STEM/IT fields are desirable. * **Preferred Experience:** Experience in Control Desk/Planning roles within call centers or similar functions. * **Technical Skills:** Microsoft Office Suite (Intermediate Excel, Basic Word, Basic PowerPoint), SAP (a plus), basic Power BI knowledge, and information/data management skills. * **Interpersonal Competencies:** Relationship building with partners and internal teams, teamwork, negotiation, customer focus, dynamism, ability to learn quickly, strong written communication, resilience, organizational skills, and time management. * **Languages:** Basic Spanish/English. * **Systems Used:** SAP, Power BI, Excel, BW, GAUGE, SAP Ariba, Perceptive. **Additional Information** -------------------------- * Profit-sharing program (PPR); * Health insurance plan; * Dental insurance plan (voluntary enrollment, employee-selected); * Group life insurance; * Meal allowance; * Food allowance; * Employee purchase program at current price list rates; * Pharmacy benefit: payroll-based credit; * Credit cooperative; * School kit: delivered at the beginning of the academic year for dependents; * Birthday kit; * Christmas kit; * Toy allowance: delivered in October for dependents; * Transportation allowance. At Coca-Cola FEMSA, we are committed to providing equal development opportunities for all individuals, regardless of origin, race, age, sexual orientation, gender identity, disability, nationality, immigration status, or any other characteristic. We value diversity—it makes us stronger. Minimum Education Level: High School (Secondary Education)