Operations Coordinator

Description

Job Summary: Responsible for ensuring the execution of operational processes, monitoring data for results, managing teams, and complying with Safety and Quality standards. Key Highlights: 1. People management and team motivation 2. Monitoring of operational processes and results 3. Focus on safety and quality **About DHL** --------------- The logistics company for the world! Deutsche Post and DHL form the world’s largest mail and logistics group. Together, we offer an unparalleled portfolio of standardized products and innovative customized solutions. The DHL family consists of independent divisions connected by shared values and principles and a common management approach. Thus, we can offer a broad range of products, solutions, and services tailored to our customers’ logistics needs. With 360,000 employees in more than 220 countries and territories worldwide, we are reaching more people than ever before. As one of the world’s largest and most innovative employers, we are especially proud of our employees. We are a global company that values diversity, ambition, and a collaborative, empowering mindset, providing our employees with all necessary support to make their careers as rewarding as possible.**Job Description** --------------------- Responsible for ensuring the execution of all operational processes—including packing, storage, and dispatch of finished products—while monitoring information and data with a focus on results. Manage people and motivate the team. Responsible for compliance with Safety and Quality standards and procedures.**Requirements** -------------- Academic Qualification / Preferred: Completed or ongoing undergraduate degree in Business Administration / Production Engineering / Logistics, with emphasis on Transportation and Supply Chain. Experience / Knowledge in the Role / Preferred: Experience in manufacturing environments (dispatch and/or packing) / Management of personnel. Skills / Preferred: Leadership, decision-making, teamwork, conflict resolution, negotiation, flexibility, communication, personal presentation, interpersonal relationships, organization.**Responsibilities** --------------------- • Adhere to Safety, Health, and Environment (SHE) concepts and regulations; • Manage personnel within your team and all related HR processes; • Supervise the activities of Operations Leaders; • Monitor and ensure area organization and cleanliness; • Develop operational procedures for each process; • Interface with clients, participating in meetings and providing process-related information; • Monitor daily results and implement corrective actions when performance falls below targets; • Pursue continuous process improvement; • Prepare managerial reports upon request; • Ensure compliance with Safety concepts and regulations; • Apply disciplinary actions when necessary; • Issue Work Permits (PT), where applicable; • Issue Incident Reports per safety procedures; • Open and monitor Corrective and Preventive Action Reports in cases of high-potential incidents and accidents; • Ensure achievement of DHL and client KPIs; • Ensure customer service excellence; • Ensure implementation of DHL Corporate Programs; • Support internal and external audits; • Support internal and external audits; • Ensure smooth operation of DHL Procurement processes; • Serve as backup to the Operations Supervisor, as required; • Conduct DDSSMA; • Deliver operational training; • Ensure achievement of Performance Evaluation objectives.