COLLECTION SUPERVISOR

Description

Job Summary: Responsible for coordinating the collections team, ensuring credit recovery and strategic compliance with internal policies. Key Highlights: 1. Coordinate the collections and credit recovery team. 2. Strategic involvement in pursuing results. 3. Leadership, negotiation, and priority management. Responsible for coordinating the collections team’s activities, ensuring timely credit recovery, monitoring the delinquent portfolio, and implementing internal policies. Act strategically and directly to achieve results.**Key Responsibilities** -------------------------------- * Supervise internal and external collectors, providing guidance, training, and performance monitoring; * Ensure achievement of credit recovery targets and departmental KPIs (e.g., delinquency rate, aging, PDD, and others). * Analyze performance reports and propose corrective and preventive actions to optimize outcomes. * Conduct direct negotiations with clients in critical or special cases, always aiming for optimal business outcomes for the company. * Ensure enforcement of the company’s credit and collections policies, proposing improvements when necessary. * Monitor the delinquent customer portfolio daily and define collection strategies based on debt profile. * Supervise and optimize customer contact processes (phone, e\-mail, WhatsApp, letters, portals), ensuring efficiency and compliance. * Participate in designing credit recovery campaigns and seasonal renegotiation initiatives. * Collaborate with Commercial, Finance, and Legal departments to align procedures and client handling. * Support the team in properly using collections systems, CRM, and management tools. * Contribute to a collaborative, results-oriented work environment with ethical client service. * **Experience** * Prior experience in collections, credit, or finance-related areas. * Experience leading teams is a significant advantage. * **Technical Knowledge** * Collections and negotiation techniques. * Interpretation of financial reports and departmental KPIs. * Intermediate/advanced Excel proficiency. * Basic understanding of legislation applicable to credit and collections. * **Behavioral Competencies** * + Prior experience in collections, credit, or finance-related areas. + Experience leading teams is a significant advantage. + Collections and negotiation techniques. + Results orientation and problem-solving ability. + Strong communication and negotiation skills. + Organizational and priority management skills. + Resilience and ability to handle high-pressure situations.