IT Internship (Support)

Description

Job Summary: We are seeking a Support Intern to assist in resolving operational issues related to internal machines and software within a multicultural environment. Key Highlights: 1. Support in resolving issues related to internal machines and software 2. Integration into multicultural and global teams 3. Focus on innovation and development of creative solutions **Who We Are:** Dentsu World Services (DWS) is part of the Dentsu Group, present in over 140 countries and comprising more than 50\.000 professionals committed to our mission. In Brazil, based in Porto Alegre/RS, we operate as the Group’s technology, innovation, and design hub. We partner with numerous agencies across the Group and are dedicated to delivering creative and innovative solutions to our clients, supporting web and mobile development projects. Although we maintain a physical office, believing in borderless connection, our DWS Brazil teams include professionals located across the entire country. DWSians integrate into multicultural teams composed of individuals from various countries, elevating teamwork to a higher and more meaningful level. Thus, diversity of ideas contributes to building technologies that revolutionize the market. Many challenges, learning opportunities, and growth await you at DWS Brazil! \#**joinDWSBrazil** **Responsibilities and Duties** We are seeking a Support Intern to assist in resolving operational issues related to internal machines and software. What will your routine be like? You will be responsible for: * Conducting onboarding for new employees regarding machine operations and their primary applications; * Supporting resolution of requests from other company departments via HelpDesk, and responding to inquiries through Slack, WhatsApp, Teams, and email; * Addressing technical questions from employees; * Performing maintenance on computers/laptops and installing basic software; * Ensuring adherence to best practices in machine maintenance; * Collaborating with user-colleagues to identify solutions for technical issues involving machines and applications; * Managing the number of machines and inventory; * Supporting control of the machine fleet; * Reporting impediments, improvements, and difficulties within the area. **Requirements and Qualifications** For this position, it is important that you have: * Patience and strong communication skills to support problem resolution; * Current enrollment in a technical or undergraduate program in Information Technology or related fields; * Availability to intern (for up to 2 years); * Availability to work onsite for 6 hours per day (Praia de Belas neighborhood/Porto Alegre); * Intermediate English proficiency (reading and written communication skills); It would be a plus if you have: * Prior experience in internal support and customer service. **Additional Information** **Here’s what you’ll find \[our benefits]:** * All necessary equipment for your work (laptop and peripherals); * Health and dental insurance; * Life insurance; * Mental health program; * Meal and food allowance (Flash benefits card); * Remote work allowance (Flash benefits card); * Mobility allowance (Flash benefits card); * English classes with a private tutor; * Awesomeness Committee \- themed and exclusive gift deliveries; * Gympass; * Flexible working hours (to be agreed upon — 30 hours per week); * Birthday day off; Many challenges, learning opportunities, and growth await you at DWS Brazil! \#**joinDWSBrazil** We are a Dentsu Group company focused on technology. At DWS Brazil, we solve complex business challenges through innovation, leveraging our specialized team in development and design to deliver projects originating from Group agencies located in countries worldwide. With teams specializing in digital transformation, our focus is on talent empowerment by creating an environment that balances individual development with creative and innovative solutions for our clients. **We seek individuals passionate about their dreams, who enjoy teamwork and knowledge sharing, respect diversity and pluralism, and prioritize excellence in delivery.** #### **Benefits for You:** All necessary equipment for your work (laptop and peripherals); Health and dental insurance; Life insurance; Mental health program; Anywhere office \- flexibility to work from wherever you need; Meal and food allowance (Flash benefits card); Remote work allowance (Flash benefits card); Mobility allowance (Flash benefits card); Mentorship program for career development and guidance; Participation in development tracks (investment in courses, etc.) and access to our free platform offering numerous self-learning courses; English classes with a private tutor; Awesomeness Committee \- themed and exclusive gift deliveries; Gympass; Flexible working hours; Birthday day off; Appreciation \- Recognition program enabling monthly gifting and receiving of 'dentsu dollars'; 100% remote or hybrid work (your choice). All this within a collaborative environment built on respect and trust, developing global projects with multicultural teams. Many challenges, learning opportunities, and growth await you at DWS Brazil! **\#joinDWSBrazil**