Customer Service Assistant

Description

**Job Description** Have you ever considered working at a place that operates transparently, inspires trust and self-development, and embraces enchantment and diversity as core values? If your answer is yes, we want to meet you! We are the Customer Service Unit of Lojas Renner S.A., Brazil's largest fashion retailer! Our mission is to delight our customers through outstanding service, which is why we are constantly seeking diverse talents with a collaborative spirit. This position is intended for those who seek to delight customers through voice, chat, or social media interactions**.** We currently have openings in our customer service center — we invite you to register on Gupy and join this ecosystem where we build the future! We are truly excited about your interest in joining our team! Let’s delight together! **Responsibilities and Duties** ----------------------------------- * Identify and resolve customer needs; * Build sustainable, trusting relationships with each customer through delightful and efficient interactions; * Provide accurate and complete information using appropriate methods/tools; * Achieve customer service goals; * Impact company results by identifying opportunities and acting proactively during customer interactions; * Handle customer complaints, presenting appropriate solutions and alternatives; * Maintain records of customer interactions; * Follow procedures, guidelines, and communication policies; * Go the extra mile to always delight. **Requirements and Qualifications** * Completed High School * Flexible availability for work schedule * Basic Microsoft Office proficiency **Preferred Qualifications:** * Problem-solving, non-conformist, and enchanting individuals * Customer-focused mindset * Proactivity * Collaboration **Additional Information** Work schedule: 6 days on / 1 day off \- 08:00 AM to 2:20 PM 100% in-person in Porto Alegre \- Navegantes neighborhood Minimum Education Level: High School (Secondary Education) * Wellhub * Health Program \- Dr. Be * Medical Assistance * Employee discount at our stores * Christmas Food Basket Benefit * Meal/Meal Allowance * Transportation