Collections Operator

Description

Job Summary: We are seeking a focused professional to conduct debt negotiations, present proposals, record information, and monitor agreements — always with professionalism and courtesy. Key Highlights: 1. Focus on debt negotiation with customers via phone and WhatsApp 2. Presentation of proposals and follow-up on agreements 3. An environment that values growth and spiritual well-being **WHO WE ARE?** For over 60 years, Cortel has been dedicated to caring for people and preserving their stories, valuing transformations and connecting past, present, and future. We are continuously expanding our ventures, offering high-standard infrastructure in harmony with nature. Our specialized team strives to provide exceptional care, ensuring serenity and spiritual comfort to everyone we serve. **WHAT DO WE EXPECT FROM YOU?** We are looking for a new talent to join our team — individuals who are focused and eager to grow alongside us! **JOB RESPONSIBILITIES:** * Conduct active/receptive telephone calls and WhatsApp communications with customers for debt negotiation; * Present proposals and payment alternatives according to internal policies; * Record information and interactions in the system; * Monitor signed agreements and outstanding items; * Meet productivity and recovery targets; * Maintain a professional and courteous demeanor during customer interactions; * Adhere to internal operational rules and procedures. **Requirements** * Completed high school education; * Strong verbal communication and argumentation skills; * Negotiation and persuasion abilities; * Organizational skills and attention to system-based recordkeeping; * Basic computer literacy; * Prior experience in collections, telesales, or customer service is desirable.