Description
Job Summary:
High School Internship to assist in inbound WhatsApp customer service, support in analyzing interaction history, clarify inquiries, and support collection negotiations.
Key Highlights:
1. Assistance in customer service and support via WhatsApp
2. Support in collection negotiations and clarification of inquiries
3. Recording of interactions and updating of registration data
High School Internship
**Stipend:** R$900 \+ Transportation Allowance (VT)
08:00–13:15 MON–SAT (15MIN BREAK)
OR
13:17\-18:32 MON\-FRI, SAT 08:00\-13:15 (15MIN BREAK)
**Responsibilities:** Assist in handling inbound WhatsApp customer service requests directed by AI; support analysis of automated interaction history to ensure continuity of contact; clarify inquiries regarding debts, contracts, and payment methods; support collection negotiations within defined policies and limits; record agreements, interactions, and information in the system; update customers' registration data; escalate specific cases to supervision when necessary; comply with internal regulations, LGPD, and best practices in collections.
**Location:** AVENIDA DIARIO DE NOTICIAS, Cristal, Porto Alegre
**Minimum Education Level:** Higher Education