**RESPONSIBILITIES:** Responsibilities: Providing support to internal and external customers via chat, tickets, video calls, and phone calls. Resolving issues and answering questions regarding the software developed by the company. Creating user manuals, spreadsheets, and presentation slides to support customer assistance. **REQUIREMENTS:** Requirements: Residency in the North Zone of Porto Alegre, Cachoeirinha, or Alvorada. Completed high school education. Completed technical course in Information Technology or currently enrolled in a higher education program in IT. Knowledge of MySQL, PHP, CSS, and JavaScript. Strong communication and writing skills for customer support. **WORK SCHEDULE:** Work Schedule: Monday to Friday, from 08:00 to 12:00 and from 13:00 to 17:30, exclusively on-site. **BENEFITS:** Salary: BRL 2,400.00 Benefits: The company provides transportation allowance (VT), meal voucher (VR), and food allowance (VA). A fantastic work environment in an amazing location with plenty of coffee. Submit your resume at buscarvagas.com.br and stay updated on the best opportunities.