Job Summary: Act as a strategic liaison between customers and partners, providing agile and efficient problem-solving support, with a focus on delivering a positive customer service experience. Key Highlights: 1. Direct customer and partner support via WhatsApp and other platforms 2. Strategic support for communication and task execution 3. Use of technological tools such as Omnichat and ClickUp **Job Mission** Act as a strategic liaison between customers and partners, providing agile and efficient problem-solving support, focusing on ensuring a positive customer service experience and effectively resolving received requests—even without prior experience in this role. **Responsibilities:** * Provide direct customer support through various channels, including WhatsApp; * Support sales and technical teams by facilitating communication and task execution related to sales and services; * Manage and resolve requests or issues raised by Refrigerista partners to ensure customer satisfaction and service quality; * Utilize technological tools such as Omnichat for WhatsApp-based support, ClickUp for task management, email, and Microsoft Office suite for various administrative functions. **Basic Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Proficiency with digital tools and willingness to learn new systems; * Organizational skills and proactivity in customer service; * Ability to handle multiple tasks simultaneously (multitasking); * Availability to provide support via WhatsApp and other communication platforms. **Preferred Qualifications:** * Intermediate-level Excel knowledge.