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Noé Pinhati, 64 - Parque 35, Guaíba - RS, 92500-000, Brazil","infoId":"6470040636723512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Hiring: Level 1 Senior Support Analyst – Applications Open","content":"**RESPONSIBILITIES:** \n\nProvide remote and on-site technical support to clients. \n\nDiagnose and resolve issues in Windows environments, networks, and Internet connectivity; \n\nProvide basic hardware support; \n\nWork as an outsourcing professional in Eldorado do Sul/RS. \n\n \n\n**REQUIREMENTS:** \n\nRequirements: \n\n \n\nStrong verbal and written communication skills; \n\nTeamwork orientation; \n\nOrganizational skills; \n\nProactivity; \n\nPreferred: Completed or ongoing Technical or Bachelor’s degree in Information Technology; \n\nMicrosoft certifications. \n\n \n\n**WORK SCHEDULE:** \n\nWorking hours: Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour break. 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Creating user manuals, spreadsheets, and presentation slides to support customer assistance. \n\n \n\n**REQUIREMENTS:** \n\nRequirements: \n\n \n\nResidency in the North Zone of Porto Alegre, Cachoeirinha, or Alvorada. \n\nCompleted high school education. \n\nCompleted technical course in Information Technology or currently enrolled in a higher education program in IT. \n\nKnowledge of MySQL, PHP, CSS, and JavaScript. \n\nStrong communication and writing skills for customer support. \n\n \n\n**WORK SCHEDULE:** \n\nWork Schedule: Monday to Friday, from 08:00 to 12:00 and from 13:00 to 17:30, exclusively on-site. \n\n \n\n**BENEFITS:** \n\nSalary: BRL 2,400.00 \n\n \n\nBenefits: The company provides transportation allowance (VT), meal voucher (VR), and food allowance (VA). 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