Description: * Completed technical course or ongoing higher education in Information Systems, Computer Science, Networks and related fields; * Experience with remote support; Availability to work on weekends. * Will be a differentiator: * Knowledge of ticketing tools (preferably Qualitor / Salesforce); * Logic and test programming; * Knowledge in Trauma Zero and Zabbix. * Proactively act in the transactional view avoiding tickets; * Handle remote first-level support tickets; * Create procedures and manuals for the area as well as work on continuous process improvement; * Report observed opportunities; * Interact with all areas of Saque e Pague aiming to advance in problem resolution and/or prevention; * Ensure previously scheduled attendances; * Provide support in the URA to external technicians; 2511160202461873675