About Dermapelle: Dermapelle is a national reference in compounding personalized formulas focused on health, beauty, and well-being. With a focus on innovation and excellence, we seek talented individuals to strengthen our digital sales team. **Job Description:** Dermapelle is seeking an **Online Sales Analyst** to monitor, evaluate, and enhance the customer experience across digital channels. The professional will be responsible for: * Monitoring online customer service interactions and evaluating how these interactions are handled. * Tracking KPIs, conversion rates, and reasons for win/loss. * Identifying improvement opportunities and behavioral patterns. * Preparing clear, professional reports on performance and quality. * Contributing to team development through analysis and feedback. * Supporting the continuous improvement of digital customer service and sales processes. This position is ideal for organized, analytical, communicative individuals with strong responsibility and ethical awareness. **Technical Requirements:** * Proficiency in digital customer service platforms (chat, messaging apps, social media, internal systems). * Ability to analyze customer interactions, identify shortcomings, and suggest improvements. * Skill in interpreting KPIs, conversion rates, and performance metrics. * Basic knowledge of CRM and customer record/management systems. * Strong written communication skills for producing clear, professional reports. * Ability to track sales closures and reasons for win/loss. * Organizational skills to manage large volumes of interactions and data. * Intermediate proficiency in Excel/spreadsheets (filters, basic formulas, data analysis). * Monitoring of workflows, response times, and service quality. **Behavioral Requirements:** * Responsible, clear, and empathetic communication (Dermapelle standard). * Analytical mindset to interpret behaviors and service patterns. * Organization and discipline to handle large volumes of information. * Proactivity in identifying improvements and anticipating needs. * Ethical conduct and absolute confidentiality regarding internal information. * Impartiality and emotional balance. * Ability to give and receive feedback maturely and constructively. * Solution-oriented mindset and ability to turn problems into opportunities. * Accountability for processes, deadlines, and deliverables. * Flexibility in adapting to change and new routines. * Strong interpersonal and collaborative skills across departments. **Salary and Benefits:** **Salary:** * R$ 2,100.00 to R$ 2,500.00 (depending on experience) **Benefits:** * Performance bonuses * Health insurance * Transportation allowance * Pharmacy discount and partnership program **Working Hours:** **Full-time** (full workday; details to be discussed during the interview). Location: Centro – Santa Maria / RS Minimum Education: High School Diploma * Health Insurance * Transportation Allowance * Pharmacy Discounts and Partnership Program * Performance Bonuses