**Who are we looking for?** A Product Consultant who will be responsible for ensuring satisfaction, retention, and growth of external clients through high-quality service, establishing trust-based relationships and identifying new business opportunities. **Responsibilities and duties** * Gather the necessary requirements for GRP compliance and complete diagnostic forms for database conversion and implementation; * Conduct training sessions for users (internal and external clients) on the respective systems; * Identify development needs, train less senior peers, and support them with business and (Product) related questions; * Master company processes related to their activities, executing tasks with quality within established deadlines (Time Registration, Schedules and Expense Reporting, etc.); * Be responsible for implementations, complying with schedules and methodologies adopted by the company; * Proactively identify future client needs (for Services and Implementations); * Provide user (client) support according to guidance from the customer service lead; * Record all support interactions, enabling client progress tracking and follow-up; * Monitor customer satisfaction levels, reporting any dissatisfaction to superiors and indicating potential risks of customer loss; * Stimulate client interest in the company's other products and/or services (ACTP, Consulting, Training, Tax Issuance, Occasional Advisory, etc.); * Stay updated on matters related to the product (business, legislation, technology); * (Lead) implementation projects within their area; * Create new billable services based on market needs, whether due to client shortcomings, product gaps, or opportunities arising from legislative changes; * Support the structured development of scopes for service proposals; * Participate in promoting and demonstrating products, PoCs, and services within their area, supporting the sales team in negotiations and Bid Analysis; * Use company resources responsibly, always focusing on expense reduction; * Prepare conclusive pre-sales assessments regarding the suitability of products within their area; * Manage and assist in planning open schedule availability, aiming at prospecting new recurring or occasional revenues; * And other duties assigned by their immediate supervisor. **Requirements and qualifications** * Bachelor’s degree in administration, public accounting or related fields; * Class B driver's license and availability for travel; * Experience in public agencies; * Customer support experience; **Additional information** **Together we are a team and connected we are Governançabrasil** We connect experts from all areas to contribute solutions for a better Brazil! We are **over 500 people driving innovation**, combining technical knowledge of governance practices with technology to bring digital transformation to Brazilian municipalities. **Isn't that amazing?** We are the leading player in the market, and to maintain the excellence of our solutions, we invest in people's development, valuing the balance between personal and professional life, along with a benefits package that enhances quality of life. We are driven by innovation in an environment of knowledge exchange and cooperation, building relationships based on trust, ethics, and above all, commitment and mutual respect among teams. **Want to contribute?** Then we want you on our team! \#joinGovernançabrasil and help build a better Brazil with high-quality public services for everyone.