Description
Job Summary:
Lead the operational collections team, focusing on customer experience, process efficiency, and KPI management, with expertise in negotiation and assertive communication.
Key Highlights:
1. Team leadership focused on customer experience and efficiency.
2. KPI management, quality monitoring, and report preparation.
3. Experience in collections/customer service and proficiency in negotiation techniques.
Collections Supervisor \- Lead our operational team, emphasizing customer experience and process efficiency. • Team leadership. • KPI management. • Quality monitoring.
* Collection strategy implementation. • Report preparation. Analytical and resilient individual with experience in developing people. • Experience in collections or customer service operations.
* Proficiency in negotiation techniques. • Assertive communication, ability to resolve conflicts, and focus on aggressive targets.