UX Coordinator

Description

Want to contribute to the Renner S.A. Stores Ecosystem? Here’s what this opportunity will involve on a day-to-day basis: We are seeking a UX Coordinator with strong expertise in Research (User Research) to lead a deep, end-to-end understanding of the customer journey. This person will be responsible for structuring and evolving the research discipline, ensuring that strategic and tactical decisions are guided by both qualitative and quantitative data, and leading a team focused on generating actionable insights that impact the entire user experience. **Responsibilities and Duties** * Research Leadership: Lead and develop the UX Research team (researchers, analysts, etc.) * Define research strategy aligned with business and product objectives; ensure methodological rigor in all research conducted; structure research processes, rituals, and frameworks * Customer Journey Management: Map and evolve the end-to-end customer journey; identify friction points, opportunities, and key moments * Connect insights across channels (digital, stores, customer service, etc.) * Research Planning and Execution: Define methodologies (qualitative and quantitative), such as: In-depth interviews; Usability testing; Surveys; Diary studies; Behavioral analysis (e.g., analytics, heatmaps); Prioritize research topics with stakeholders; Ensure delivery of clear, actionable insights * Stakeholder Partnership: Collaborate closely with Product, Design, Data, Marketing, and Technology teams; Influence strategic decisions with evidence-based insights; Translate learnings into practical recommendations * Knowledge Management: Create and maintain research repositories * Ensure dissemination of insights across the business; Promote a data/insight-driven culture **Requirements and Qualifications** **Mandatory Requirements:** * Proven experience in UX Research * Prior experience leading people or complex projects * Ability to collaborate effectively with multiple stakeholders * Strong customer journey vision (CX / Omnichannel) * Proficiency in both qualitative and quantitative research methods * Clear communication and data storytelling skills **Desirable:** * Experience in complex digital environments (e.g., e-commerce, apps, platforms) * Experience with analytics tools (Figma, GA, Hotjar, etc.) * Familiarity with journey frameworks (e.g., Service Blueprint, Customer Journey Map) * Knowledge of Product Discovery **Additional Information** **Learn about our benefits!** * Check eligibility for your position. To make your daily life easier: * Transportation Allowance and/or Shuttle Bus for positions at our Distribution Centers (DCs)* * Meal/Meal Allowance * Christmas Basket Allowance * Remote Work Allowance (for hybrid or remote work contracts)* * Multi-purchase Credit Card * Employee Discount at our stores For your health and well-being: * Medical Assistance * Dr. Be (telemedicine, telepsychology, nutritional coaching, sports coaching) * Wellhub (Gympass) * Programs and campaigns designed to promote self-care, health, and well-being for our employees and their families For your flexibility and routine: * Balance methodology applied jointly with leadership and teams to strengthen communication and recognition, well-being, and work style/tools Learn about our SER (Renner S.A. Employees’ Association), offering additional benefits: * Dental Plan * Univers — discounts at Raia and Drogasil pharmacies * Pet Health Insurance * Running Advisory Service * Discounts at universities, schools, language courses, and professional training programs * Movie tickets, theme park tickets, and much more People with disabilities are welcome in all our opportunities. We are youcom, and we LOVE fashion! For over 10 years, the country’s largest youth fashion brand has delivered an omnichannel experience with outstanding quality and incredible prices. Today, we operate nearly 150 physical stores across various Brazilian states, plus an e-commerce platform and app serving the entire country. We believe fashion is a tool for self-expression. Our business is driven by passion, creativity, and style. We embrace diversity and actively shape the transformation we wish to leave in the world. Our teams enjoy autonomy, and we foster continuous learning in everyday work. If what excites you is the chance to learn, share, and teach—if what excites you is respect, diversity, and inclusion—this is the yc way of doing things, and your place is here. Join our team of 24,000 employees united to delight customers alongside the brands Youcom, Renner, Camicado, Ashua Curve & Plus Size, Repassa, and Realize. So, are you ready to create responsible fashion with us? \#WhatExcitesYouExcitesUs