Customer Success Analyst

Description

Job Summary: As a Customer Success Analyst, you will be responsible for transforming customer satisfaction into new business opportunities, with a focus on expanding and retaining the customer base. Key Highlights: 1. Focus on customer success, negotiation, and business expansion. 2. Strategic involvement in customer retention and growth of the client base. 3. Opportunity to accelerate your career at a market-leading company. Grow with us! Are you passionate about customer success and negotiation, and eager to advance your career at a market-leading company? Then this opportunity is for you! ? As a **Customer Success Analyst**, your role will be strategic and results-driven. You will be responsible for transforming our customers’ satisfaction into new business opportunities by leading consultative meetings fully focused on expansion and retention of the customer base. Responsibilities and Duties * Lead strategic meetings with existing customers with the primary goal of identifying and closing new sales opportunities; * Serve as the main point of contact for customers, ensuring high levels of satisfaction to convert engagement into contract expansion; * Receive and document customer requests and needs raised during meetings, ensuring accurate routing to the responsible departments; * Align strategies with the CS Assistant to validate scheduling quality and ensure meeting effectiveness; * Record follow-up updates in the system and ensure negotiations progress smoothly toward closure; * Monitor whether meeting outcomes are effective and adjust outreach tactics based on departmental metrics. Requirements and Qualifications * Currently pursuing or holding a Bachelor’s degree in Business Administration, Commercial Management, Marketing, or related fields; * Minimum of 1 year of experience in Customer Success, Sales, or B2B Relationship Management; * Strong negotiation skills, goal orientation, and business acumen; * Excellent verbal communication, professional presentation, and flawless written communication; * Responsibility, attention to detail, and proactivity; * Proficiency in CRM systems and Microsoft Office suite. Preferred Qualifications * Analytical ability to identify trends and opportunities through metrics; * Prior experience in SaaS or technology companies; * Resilient and adaptable profile, capable of engaging effectively with diverse decision-makers. If you identify with this challenge—to create value and close major deals in a dynamic environment—join us! ? ? **Apply now and take the next step in your career!**