Quality Monitor

Description

Job Summary: As a Quality Monitor, you will observe, analyze, and guide negotiators, focusing on continuous improvement of service quality and employee development. Key Highlights: 1. Close and continuous monitoring of customer service operations 2. Focus on people development and quality improvement 3. An environment that values innovation, diversity, and flexibility ***Who We Are?*** **Bellinati Perez** specializes in recovering secured and unsecured credit, both amicably and judicially, through human, digital, and hybrid negotiation models. With over 25 years of experience and tradition, our efficiency and reputation enable us to partner with the largest credit-granting institutions in Brazil. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in Brazil by GPTW (Great Place To Work). Additionally, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we constantly seek new technologies to enhance experiences for our clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You shape your own career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there’s no limit to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—within a flexible work schedule. **Responsibilities and Duties** **Your daily routine at BP as a Quality Monitor?** * Monitor operations closely and continuously; * Listen to and analyze negotiators’ calls; * Record feedback and assessments focused on improvement opportunities; * Conduct individual feedback sessions and guide negotiators; * Identify patterns and development opportunities within the portfolio; * Maintain internal controls, spreadsheets, and systems; * Track improvements in service quality. **Requirements and Qualifications** **What do you need to join us?** * Completed high school education; * **Prior experience** as a Quality Monitor, auditor, or operational observer in a call center. * Maturity and responsibility to work autonomously, understanding your role and the importance of close operational engagement; * Strong communication skills for regular exchanges and effective feedback delivery; * Ability to work in an organized manner, with attention to detail and accurate recordkeeping; * Basic computer literacy and proficiency in Microsoft Office (spreadsheet and control form filling); * Availability for full-time work (8:12 AM to 6:00 PM); * Interest in quality assurance and people development; **Preferred Qualifications** * Experience in collections and/or credit recovery operations; * Aptitude for delivering feedback and supporting people development; * Analytical mindset with keen attention to improvement opportunities; * Familiarity with quality goals and performance indicators. **Additional Information** **Benefits** * Fixed salary: BRL 2015.78; * Meal allowance: BRL 31 per workday; * Transportation allowance; * Life insurance; * Gympass; * "Day off"; * "Just dress no code"; * Career development plan; **After the probationary period, additional benefits include:** * Dental care plan; * Multi-benefit card. We’re proud to be part of the BP Group, grounded in welcoming and innovative principles that embrace diversity. We’re waiting for you! Hello! How are you? Before anything else, we believe it’s important for you to learn a bit about us. Bellinati Perez—affectionately called BP by our team—specializes in recovering secured and unsecured credit, both amicably and judicially, through human, digital, and hybrid negotiation models. With 29 years of experience and tradition, our efficiency and reputation allow us to collaborate with the largest credit-granting institutions in Brazil. We employ a highly qualified team—including lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and asset locators. More than conducting negotiations, we aim to deliver the most complete negotiation experience, ensuring optimal outcomes for both clients and debtors. We’ve created a human-centered journey, focused on the best solution for everyone involved. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People ready for a successful professional journey with BP. Here, you can truly be WHO YOU ARE! We value diversity and inclusion. We play an active role in society—and this is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and perspectives within the workplace is a key differentiator. +5,000 employees We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate from six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our strong organizational culture thrives through our people—and together, we deliver outstanding results for our company. We seek: People like us Driven by results and unafraid to go beyond Those eager to learn—and also to teach Those who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)