Scheduling Assistant (AP) (3)

Description

Job Summary: A customer service professional responsible for scheduling and support, with a focus on communication and problem resolution, ensuring humane and empathetic service. Key Highlights: 1. Customer service via WhatsApp and telephone 2. Scheduling of appointments, exams, and procedures 3. Problem-solving and conflict-resolution skills Description: * Prior experience in customer service; * Hospital scheduling experience is a plus; * Completed high school education; * Basic computer literacy; * Strong verbal and written communication skills; * Humane and empathetic service; * Problem-solving and conflict-resolution capabilities. * Provides customer service via WhatsApp and telephone, scheduling appointments, exams, and procedures; * Checks physicians' schedule availability; * Enters appointments into the system; * Confirms information of pet owners and pets; * Provides procedural instructions; * Confirms scheduled appointments; * Prepares estimates when necessary; * Performs other related duties. 2511290202181893930