Technical Consultant

Description

Job Summary: Responsible for recording sales and services, verifying documentation, keeping customers and departments updated on processes, and ensuring service quality. Key Highlights: 1. Customer service and relationship management in after-sales services. 2. Preparation of quotations and negotiation of services. 3. Support to superiors and guidance to new employees. #### **About the position:** * Responsible for entering into the system information regarding sales and customer service activities, verifying documentation, and keeping customers and other company departments updated on sales processes and service execution. #### **Main responsibilities:** * Access the system daily to contact customers and offer preventive and/or corrective maintenance events. * Respond to customer calls, collect data, identify and record service requests in the system, and establish service priorities. * Prepare service quotations in the system according to received requests, send them to customers, clarify doubts, and negotiate prices and services when necessary. * Communicate and forward customer service scheduling data to the maintenance team. Submit courtesy requests and WIT requests in the system and record justifications to support the Coordination team in the authorization process. * Request credit analysis of the customer from the Credit department. * Verify documentation and authorizations to proceed with the issuance of Service Orders. * Request parts separation in the system. * Contact customers to close service cases, clarify doubts, and inform them that they will receive a satisfaction survey. * Support immediate superiors on matters inherent to the role, presenting and discussing problems and irregularities to support the definition of procedures and actions to be adopted. * Ensure quality, reliability, confidentiality, and performance of resources, services, and information generated by tasks under responsibility. * Guide new employees on activities inherent to the area, accompany\-them, and facilitate their adaptation process. * Stay updated on technological advances related to the field of expertise, aiming at professional development and knowledge sharing. * Maintain company assets, requesting maintenance, repair, and/or replacement whenever necessary. * Perform other related duties as directed by the immediate supervisor. #### **Mandatory requirements:** * Completed high school education. * Prior experience as a Technical Consultant for heavy machinery. * Prior experience in the After-Sales sector. #### **Desirable requirements (advantage):** * Currently pursuing a Bachelor’s or Technical degree in Administration, Engineering, Mechanics, or related fields. #### **Work schedule and working hours:** * Monday to Friday. * 8:00 AM to 6:00 PM. * Lunch break: 1 hour and 12 minutes. * Extended coverage for persons with disabilities (PCD)