Description: Requirements: * Knowledge in Network Troubleshooting, Microcomputing, Software and Hardware, Service Desk tools, Operating Systems and Office Suite. Differentials: * Preferred: Pursuing a degree in Technology. Work details: * Working hours: Monday to Friday from 12 p.m. to 8 p.m. / Saturday from 7 a.m. to 11 a.m. * Work model: 100% on-site. * Work location: GOIANIA - GO OBS.: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications. What are we looking for? * A proactive person, committed and with good interpersonal skills. Your day-to-day responsibilities: * Responsively handle service requests assigned to 2nd level support, following standardized procedures, within agreed timeframes, using knowledge bases and available databases; * Perform end-user support, including on-site support for Profarma users, supporting all microcomputing equipment and peripherals such as desktops, notebooks, mini PCs, tablets, kiosks, thermal and laser printers, barcode scanners, biometric devices, magnetic stripe readers, projectors, scanners, and any other equipment that may arise during the contract period; * Install and configure software/systems on microcomputing equipment, ensuring network access and documenting configurations made for each service request; * Install and configure hardware such as desktops, mini PCs, workstations, printers, video monitors, Honeywell tablets, Raspberry devices, and other general peripherals, as well as operating systems and applications on user workstations; * Diagnose and resolve hardware/software issues, contacting other vendors or internal resolution teams at Profarma whenever necessary; * Provide operational support for applications (office software, browsers, utilities, etc.) installed in Profarma's computing environment; * Identify, classify, assign, and investigate root causes of recurring problems in the microcomputing environment and IT service delivery; * Adapt to the service standards and regulations required by Profarma; * Escalate unresolved issues from 2nd level support to the responsible resolution team; * Report deviations and failures to Profarma; * Record all service requests and interventions performed, ensuring every call is properly registered; * Install system images on equipment when necessary, ensuring reinstallation of all previously existing software/systems; * Perform preventive maintenance: Periodic and mandatory inspection of the condition of installations across different systems and their subsequent repair to keep them in perfect working condition, aiming to prevent defects or failures in system and equipment operation; * Perform any other activities inherent to microcomputing technical support and service operations. * Support for operating systems, Office Suite, Networks, Printers and Peripherals; * Maintenance of desktops and notebooks; * Software installation; * Computer formatting and installation of OS and applications; * Support via phone, chat, remote and on-site; * Installation of multimedia equipment (projector and speakers); * Support for Video Conferencing users; * Relocation of network points; * Delivery of computer equipment such as monitors, keyboards, mice, etc.; * Registration and management of service calls with deadlines for service fulfillment (SLA); * Maintenance of computer networks; * Execute procedures - Follow scripts for diagnostic and problem resolution procedures; * Create and update knowledge base; * Conduct user acceptance during incident/service request resolution; * Provide support for Internet access technology; * Close resolved incidents/service requests; * Perform layout changes (moving equipment); * Register new equipment; * Assist in identifying issues. 2511140202461868199