Operations Coordinator - GO

Description

At Valid, we work to enable secure identification of people, journeys, and transactions—both in the public and private sectors. Our physical and digital solutions are dedicated to three major ecosystems: * **Identification & Digital Government** * **Banks & Payment Methods** * **Secure Connectivity** Our role is to authenticate, authorize, and ensure the security of all stakeholders. This is what we deliver for each of our 1,200+ clients across Brazil and worldwide. **Our Valid Way** At Valid, we believe every person is unique, and our purpose is to empower the most authentic qualities in each individual—creating an environment where everyone can grow and leave their mark. We value professionals who build trust-based relationships with external customers, partners, and other internal departments; who focus on improving existing processes or creating new ones; who pursue excellence in delivery; and who practice teamwork and collaboration. All this forms part of our Culture—the Valid Way—which is embodied in our four core values: * ***Customer-Driven*** * ***Always Evolving and Learning*** * ***Make It Happen—and Do It Right*** * ***Play Together and Play Fair*** This is what enables us to continue building a story of success and growth—and what brings our purpose to life every day. Here, we value equal opportunity and are committed to building a safe, respectful, and inclusive environment for all people. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, disability, or any other basis. **Responsibilities and Duties** * Manage and coordinate operations, ensuring operational efficiency, standardization, and continuous focus. * Develop, implement, and evolve operational strategies that optimize processes, increase productivity, and directly contribute to customer satisfaction and retention; * Monitor performance indicators (SLA, NPS, productivity, service quality) and prepare management reports to support leadership decision-making; * Train, develop, and mentor team members, strengthening technical and behavioral competencies and results orientation; * Serve as the primary communication liaison among Customer Success, Operations, Sales, Tech, and other departments—structuring workflows, aligning priorities, and resolving deviations impacting customer experience; * Identify opportunities for continuous operational improvement and propose practical, innovative solutions aligned with customer and business needs; * Ensure compliance with company policies and procedures, guaranteeing standardization and quality in task execution; * Understand the Health, Safety, and Environment Management System Policy; * Understand environmental aspects, health and safety hazards, emergency scenarios, operational control measures, and required actions during emergencies; * Interact with leaders and manage operators; * Lead operational project management, ensuring correct implementation, operational stability, and effective returns for customers and internal teams; * Maintain direct contact with operators, team leaders, and service points—ensuring proximity to operations, understanding of local realities, and rapid response to deviations. **Requirements and Qualifications** * Bachelor’s degree required; * Willingness to travel; * Experience in people management and hands-on leadership; * Experience in companies participating in public tenders or operating under long-term government contracts (preferred); * Proficiency in Microsoft Office suite. **Additional Information** Medical and Hospital Assistance Dental Plan Ifood Benefits Wellhub Transportation Allowance Profit Sharing Program (PLR) Life Insurance Day Off Valid’s Operations area (commonly known as “Sites”) is primarily responsible for issuing driver’s licenses (CNHs) and national ID cards (RGs) across 14 Brazilian states—and for impacting the lives of thousands of people nationwide! Our factory located in Sorocaba–SP is the only one in Brazil producing smart cards and e-SIMs. This makes Valid the largest issuer in Brazil! We are seeking people who want to keep making a difference in the lives of Brazilians—delivering quality and security! If you’re looking for a stimulating work environment and the chance to deliver successful outcomes, we’re delighted to tell you that Valid is the right place for you. Come say **#souvalid** Explore our job opportunities—and if you don’t find the role you’re looking for, register in one of our talent pools.