Job Summary: This professional will be responsible for delivering an exceptional onboarding experience to new customers, ensuring maximum platform utilization, leading onboarding journeys, and conducting training sessions. Key Highlights: 1. Exceptional experience in customer onboarding 2. Lead Low-Touch onboarding journeys 3. Conduct training sessions and monitor system usage **Work Schedule:** Monday to Friday, from 8 a.m. to 6 p.m. **Work Model:** On-site (Goiânia - GO). **Required Degrees and Courses:** * Technology, Public Relations, or related fields. * Customer Success (CS) and onboarding courses—such as CS Academy—are strong differentiators. **Responsibilities and Activities:** * Deliver an exceptional onboarding experience, ensuring new customers are technically and operationally ready to use Cilia at its full potential from day one; * Lead Low-Touch onboarding journeys; * Monitor email delivery, track each customer’s system usage, conduct simultaneous Webinar-style training for multiple customers, deliver on-demand individual training sessions, and make outreach calls to disengaged customers. **Our Benefits:** * **Flexible Meal Allowance via Cajú Card:** Freedom to choose how to use your allowance, ensuring flexibility and convenience; * **100% Company-Paid Unimed Health Plan:** Your health is our priority! We offer a comprehensive plan with no co-pay for exams or consultations; * **Flexible Mobility Allowance via Cajú Card:** Freedom to choose how to use your allowance; * **Wellhub:** Let’s take care of our health? Access gyms, fitness apps, and online wellness resources for meditation, nutrition, mental health support, and more; * **Day Off:** A paid day off for you to enjoy however you like; * **SESC Partnership:** With your SESC membership card, you and your family can enjoy a wide range of benefits—education, health, culture, leisure, assistance, and much more—available free of charge or at affordable prices; * **Breakfast and Afternoon Snack:** Start your day energized! We provide nutritious breakfast and tasty snacks to keep your productivity high; * **Explore new educational opportunities** through our exclusive partnerships! Enjoy discounts of 10% to 20% on undergraduate, graduate, and short-term courses.