Customer Success Analyst

Description

Job Summary: Customer service at a law firm specializing in Agribusiness, providing legal support and resolving issues to build strong client relationships. Key Highlights: 1. Legal assistance and support to clients through multiple channels 2. Efficient problem resolution and customer satisfaction 3. Clear and pedagogical legal guidance with internal alignment We have an opening for a CUSTOMER SUCCESS ANALYST at a prestigious Agribusiness-specialized law firm located in Setor Oeste, Goiânia – Goiás. Salary: BRL 3\.304,96 fixed monthly (on payroll) for 3 months; thereafter BRL 3\.404,11 \+ Transportation Allowance \+ Meal Allowance BRL 20.00 per workday \+ Health Insurance \+ Life Insurance \+ Profit Sharing \+ Parking \+ Partnerships \+ Mobility Allowance BRL 8.60 per workday Working Hours: Monday to Friday \- 7:30 AM to 5:30 PM\. Requirements: Completed Bachelor's Degree in Law, active OAB registration, knowledge of Civil Procedure, especially Enforcement Proceedings; experience in legal advisory services and customer service. Responsibilities: Customer Service: Provide legal support and assistance to clients via multiple channels—including telephone, e\-mail, online chat, and in\-person—ensuring clear and effective communication to foster close client relationships. Problem Resolution: Identify, analyze, and resolve client issues or dissatisfaction efficiently and promptly, seeking mutually satisfactory solutions. Technical Support: Deliver legal guidance (clear, understandable, and pedagogical) to clients, aligning with specialized departments whenever necessary. Data Recording: Document client interactions, consultation details, complaints, and resolved solutions in customer service management systems. Analysis and Reporting: Prepare reports for data analysis and identification of improvement opportunities. Minimum Education: Bachelor's Degree * Partnerships * Parking * Profit Sharing * Life Insurance * Health Insurance * Meal Allowance * Transportation Allowance * Mobility Allowance