Perform analysis, user support, and technical assistance across all departments of the Group’s companies, ensuring proper operation of systems, equipment, and information technology resources, guaranteeing business continuity, data reliability, and adequate support for administrative and operational activities. **Unit: Cometa Assessoria** **Responsibilities and Duties** * Provide technical support to users, both on-site and remotely. * Diagnose and resolve technical incidents and issues in systems, networks, and infrastructure. * Manage user accounts, access rights, and permissions in Windows, Active Directory, and Microsoft 365 environments. * Support maintenance and monitoring of IT infrastructure, equipment, and network services. * Log support requests, document procedures, and support continuous improvement of IT processes. And other related departmental activities. **Requirements and Qualifications** **What You Need:** * Technical or higher education degree in Information Technology, Computer Networks, Information Systems, or related fields. * Availability for travel, when necessary, to support Group units. * Knowledge of Windows environments, Active Directory, Microsoft 365, and computer networks (TCP/IP, DNS, VLANs, NATs), with experience supporting basic infrastructure. * Experience or familiarity with technical support, user assistance (on-site and remote), and incident diagnosis and resolution. * Practical experience or familiarity with virtualization, backup solutions, firewalls, VPNs, remote access tools, and information security concepts. * Basic knowledge of infrastructure, information security, and backup. * Discretion, ethical conduct, and strong interpersonal skills, with a focus on information security and user support. **Who Inspires Us?** **Someone who believes in and identifies with our culture:** * Enjoys delivering excellent service and cares about customer satisfaction. * Is proactive and demonstrates a strong sense of responsibility. * Brings ideas, shows initiative, and solves problems creatively. * Has an interest in technology and is always willing to learn. * Adapts easily to change and new challenges. * Is organized and communicates clearly. **Additional Information** **Our Key Benefits:** **Health:** We offer a health insurance plan. **Recognition and Celebration:** We value special moments through recognition programs, maternity/paternity kits, Father’s Day, Mother’s Day, and Easter gifts. **Continuous Development:** Access to our library and ongoing training to accelerate your career. **Financial Benefits:** Meal allowance, discounts on parts and products, and up to a 15th salary per our policy. **Simplified Connectivity:** Free Wi\-Fi to make your day easier. **Special Moments:** Champion meetings to celebrate achievements per our policy, plus a birthday day off. **Festive Gifts:** Receive a special Christmas kit to end the year joyfully. And more... At Grupo Cometa, we work to turn dreams into reality. **"Passion for Service" is not just a slogan—it’s a mindset and a way of acting!** We are an innovative group of companies with human-centered management focused on the future. With excellent infrastructure and a welcoming work environment, we proudly rank among the best companies to work for, recognized by Great Place to Work (GPTW). We value our employees through recognition policies, attractive benefits, and professional development opportunities. We are looking for professionals passionate about what they do—committed, professional, responsible, determined, and ethical. If you thrive on challenges and want to join a team that values every talent, grow with us! Learn more about the companies within Grupo Cometa: https://www.viacometa.com.br/