Job Summary: Team leadership focused on contact centers, support, and indicator management, requiring proactivity and strong communication skills. Key Highlights: 1. Experience in leadership and team management/focal point 2. Extensive knowledge of contact centers and Microsoft support 3. Hands-on capability and strong interpersonal skills Leadership experience **Knowledge:** Extensive knowledge of contact centers, support, Microsoft tools (Office, AD, etc.), queue management, and report/indicator development and presentation. **Important:** Must be willing and able to get hands-on when required. Strong interpersonal skills and good communication skills. Team leadership/focal point **Desirable:** Zendesk knowledge SAP support knowledge is a plus **Work model:** Hybrid, 3 days per week, from 9 a.m. to 6 p.m. **Address:** João Dias Bridge/South Zone \- Santo Amaro) **Requirements:** Experience in leadership **Knowledge:** Extensive knowledge of contact centers, support, Microsoft tools (Office, AD, etc.), queue management, and report/indicator development and presentation. **Important:** Must be willing and able to get hands-on when required. Strong interpersonal skills and good communication skills. Team leadership/focal point **Desirable:** Zendesk knowledge SAP support knowledge is a plus **Work model:** Hybrid, 3 days per week, from 9 a.m. to 6 p.m. **Address:** João Dias Bridge/South Zone \- Santo Amaro)