Operations Manager – SaaS B2B Startup

Description

Job Summary: Operations Manager for a rapidly scaling SaaS startup, focused on optimizing processes, eliminating bottlenecks, and ensuring operational fluency and cross-departmental integration to sustain growth. Key Highlights: 1. Act as the leadership's direct operational arm with autonomy 2. Resolve inefficiencies and structure operational routines 3. Ensure seamless integration and fluid communication across teams **Company Description** GoVendas is a rapidly scaling SaaS startup dedicated to transforming companies’ commercial operations through technology, artificial intelligence, and proactive customer service management. We operate at the core of our clients’ revenue generation, integrating CRM, WhatsApp, telephony, and commercial processes at scale. We are currently expanding, running multiple projects in parallel, and need to strengthen our internal execution with greater efficiency, agility, and cross-departmental integration. **Job Description** **The Role’s Challenge** We are hiring an Operations Manager to assume a central role in the company: ensuring smooth operations by eliminating internal bottlenecks, unblocking impediments, and organizing essential processes to sustain business growth. This person will serve as the leadership’s direct operational arm, empowered to autonomously identify issues, propose solutions, and swiftly implement improvements that directly impact delivery velocity and company revenue. **Core Responsibilities** **Operational Management and Efficiency** * Map and resolve inefficiencies in the company’s internal processes * Structure operational routines that ensure clarity, predictability, and scalability * Implement agile execution standards and practices across departments **Cross-Team Integration and Communication** * Serve as the connecting point among Sales, Product, Support, Customer Success, and Finance * Rapidly resolve communication noise and alignment gaps * Ensure strategic priorities are executed with speed **Impediment Removal** * Identify bottlenecks slowing down deliveries or impacting revenue * Coordinate internal solutions or engage external partners * Act as the day-to-day “problem resolver” for critical issues **Vendor and Third-Party Management** * Contract and coordinate external services (legal, accounting, finance, technology, operations) * Ensure quality, timeliness, and alignment with company objectives **Financial and Administrative Management Support** * Support cash flow control, contracts, billing, and administrative routines * Improve financial and operational processes in collaboration with leadership * Organize documents, contracts, and legal infrastructure for a growing company **Implementation of New Ideas and Continuous Improvement** * Bring practical, innovative perspectives to solve operational challenges * Implement tools and methodologies that enhance productivity and execution * Cultivate a high-performance operational culture **Qualifications** **Ideal Profile** We seek a hands-on, highly proactive individual with systemic thinking and proven execution capability. **Desired Requirements:** * Prior experience in operations, administrative management, or operational leadership within startups or high-growth companies * Strong organizational and prioritization skills in dynamic environments * Excellent communication and cross-departmental integration abilities * Execution-oriented profile: identifies, proposes, and resolves * Familiarity with vendor and third-party service management * Practical knowledge of financial routines, contracts, and corporate structuring **Nice-to-Have:** * Experience in B2B SaaS or technology companies * Exposure to agile methodologies and process improvement * Experience building operations during scale-up phases **What This Person Will Build at GoVendas** * An efficient and scalable internal operation * Clear processes that eliminate rework and accelerate deliveries * Genuine cross-departmental integration that directly drives growth * A robust operational foundation to support commercial expansion and new product launches **Additional Information** **Employment Type:** PJ **Work Mode:** REMOTE **Compensation:** R$ 5.500,00 \+ Performance Bonus