We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it's an opportunity to gain knowledge and grow within a company that looks toward the future. Our Operations team is growing—see more details about the position below. **Responsibilities and duties** * Ensure system protocol updates * Dispatch protocols to technicians * Support field team by providing KMZ information * Contact and schedule appointments with customers * Coordinate with Projects and Call Center teams during mass events * Provide support to supervision * Prepare reports **Requirements and qualifications** * Knowledge of deployed optical fiber network, backbone and metro Ethernet networks. * Regulations from utility companies regarding pole usage. * Familiarity with FIST, FOSC, FIBRACEM, and NAP enclosures. * Field experience in recovering from mass events. * Proficiency with UMN, FK, and ZTE platforms. * Experience with Google Earth tool. **Additional information** ### **Work schedule: Monday to Friday from 8:00 AM to 12:00 PM and from 1:00 PM to 5:00 PM, plus alternate Saturdays.** ### **We offer:** * Meal allowance / Food allowance * Transportation allowance * Medical insurance * Dental insurance * Life insurance * PPR (Profit Sharing Program) * Growth opportunities * Childcare assistance * Disability-dependent child benefit * Birthday Day Off (one day off during your birthday month) * TotalPass (discounts on gyms/sports) * Corporate University * PAS (VERO Social Assistance Program) This position is open to applicants with disabilities (PCD). At VERO, we value Diversity because we believe it's essential to share ideas and different perspectives to bring the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate's personal data will be processed according to our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, in the exclusive section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, We were born from combining high-quality service with agile customer support to simplify each customer's world. Today, VERO ranks among the largest broadband providers in the country, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience, going beyond connectivity. It's not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know each person has their own world, and we pay close attention to what your world needs. **VERO, the size of your world!**