Customization Assistant

Description

Job Summary: The Customization Assistant will serve as the interface between the client and the construction site, analyzing customized projects, providing customer service and support, and monitoring project development. Key Highlights: 1. Interface between client and construction site for customization projects 2. Analysis of customized projects and customer support 3. Development and monitoring of customization projects We are seeking a **Customization Assistant** responsible for interfacing between clients and the construction site, reviewing and analyzing customized projects, and providing customer service. Provide support for routines related to the Customization area, prioritizing high-quality customer service. **Responsibilities:** * Assist in preparing the customization manual and client presentation letter following executive management approval; * Assist and monitor the customization delivery schedule for validation; * Assist in presenting the customization process to clients and obtaining signature on the letter; * Produce and send documents required for developing the customization project (customization kit, finishing specifications memorandum, and customization manual); * Monitor the development of the client's unit customization project according to the agreed schedule; * Conduct critical analysis of the architect-submitted project and forward it to the Executive Projects Department for feasibility review, under supervision of the Customization Analyst; * Ensure development of masonry marking plans aligned with the client’s customization requirements and construction schedule; * Direct architectural base documentation to the Executive Projects Department for development of complementary projects, and monitor posting of such documents to the construction site; * Manage client-construction site relationship (schedule site visits, follow up on material deliveries, resolve execution-related queries); * If necessary, internally develop and execute the project at City, ensuring procurement of unit materials, all required projects, and inspections. **Requirements:** * Degree in **Civil Engineering, Architecture and Urban Planning, or related fields**; * Experience in **customer service**, and in **reading and analyzing projects**; * Intermediate proficiency in AutoCAD and intermediate proficiency in Microsoft Office Suite; * Execution-oriented and communicative profile, with ability to collaborate effectively across company departments. **Preferred Qualifications:** * Knowledge of **customized projects** * Experience in **real estate development and civil construction.**