TECHNICAL SUPPORT REPRESENTATIVE

Description

Job Summary: Telephone and chat-based customer service, providing technical support and ensuring customer satisfaction. Key Highlights: 1. Specialized technical support for customers 2. Focus on customer satisfaction 3. Omnichannel support (telephone and chat) **Position: Call Center Representative** **Compensation:** **R$ 1\.621,00** \+ performance-based bonuses **Benefits:** * Meal allowance of **R$ 818,74** * Basic food basket worth **R$ 181,26** * Transportation allowance **Job Responsibilities:** * Customer service via telephone and chat; * Providing technical support to resolve issues such as login problems, system access, slowness, and operational queries; * Logging, tracking, and updating technical support tickets; * Ensuring high-quality service with a focus on customer satisfaction. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy. **Preferred Qualifications:** * Prior experience in customer service or technical support. **Working Hours:** 8:00 AM to 6:00 PM, with a 2-hour break. Employment Type: Full-time CLT Salary Range: R$1\.621,00 \- R$2\.621,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work Location: On-site